SHIPPING, RETURNS & EXCHANGES
All orders are shipped via USPS Priority Mail. Currently we are only shipping within the United States. For international shipment requests, send us an email at info@studiotenjung.com.
Orders can be returned for exchange or store credit. Please contact us within 3 calendar days of receiving the package. We do not reimburse shipping charges and the customer will be responsible for shipping the item back to us and send us the tracking information. However, if your product arrives damaged or if there’s a mistake in the order, please contact us immediately for a return label.
From the processing of our raw materials to the finished product, it is extensively hand- made. Hence, there might be slight variations in color and sizes. These are not defects. They are distinguishing features of hand- made products and it’s what makes each of our product so unique and special.
CARE & MAINTENANCE
Vacuum regularly with a straight suction to keep the rug clean. New woolen rugs naturally shed dead fiber in the beginning. With time, there will be less of this shedding. Till then, use a sticky lint roller gently on the surface of the rug to lift the dead fibers. We also recommend using a soft bristle brush from time to time, especially around corners to keep the high pile plush and soft.
Tibetan Highland Wool has a high lanolin content and doesn’t let water seep in easily so there’s a chance that your rug won’t stain if spillage is addressed immediately. Spot clean with a cotton towel by gently blotting over the spill. You can also use diluted dishwashing soap and dab over the stain with a cotton towel. For silk rugs and stronger stains, such as pet urine or wine it is best to seek advice from a professional.
To store your rugs away, we recommend you roll your rug in the opposite direction of the pile and wrap them in a muslin bag (included with rug). Never leave your rugs in plastic bags as water vapor will condense inside the plastic and the dampness can damage to your rugs.
